# Alerts and the post re-open policy  ## Alert preferences In [Settings > Alerts](https://clarify.net.au/settings/alerts) you choose how you personally hear about events. Each alert type has two toggles: **In-app** (the bell at the top of the screen) and **Email**. The list includes: - Threat detected - Bullying / harassment detected - Slur / abuse detected - Spam / bot detected - Misinformation detected - New question received - Scan complete - Media mention (Pro and Agency) - Page needs reconnecting - Coordinated activity suggestions - A teammate asks you to review a comment or post - Your review request is answered - A message on one of your reviews - A scheduled post fails to publish - Organisation replies and escalation updates (where your workspace is connected to one) - Weekly digest email: a Monday morning summary of the week, with the trend against last week, a positive comment of the week, one thing to improve, accounts to keep an eye on, and a call-out if anyone made threats and no case is open yet Sensible defaults are set for new users: serious alerts (threats, bullying, questions, misinformation) arrive by email, and so do review requests and review messages. A directed ask that nobody sees defeats the point. Noisier ones (spam, abuse) start off. Tune to taste and click **Save preferences**. These are per-person settings, so the duty press officer can take email alerts while everyone else just sees the bell. ## The notification bell The bell in the top bar shows your unread count and the latest alerts. Click a notification to jump straight to the thing it's about. **Clear all** marks everything read. ## Post re-open policy Also in [Settings > Alerts](https://clarify.net.au/settings/alerts). When a post you've already moderated receives a new comment, this policy decides whether the post returns to the active queue. Tick the categories that should reopen a post: - Threat - Bullying / harassment - Slur / abuse - Misinformation - Spam / bot - Question Most teams reopen on threats and questions but leave spam unticked: you want to know about a new threat on an old post, but not re-review a post because a bot dropped a link. Leave everything unticked and posts never reopen automatically. Click **Save policy** to apply. This one is a workspace-wide setting and needs the **Edit settings** permission. ## Auto-hide The same page has an **Auto-hide comments** card, where you can choose categories that should be hidden automatically, and reversibly, as they're found. It's off by default. See [Auto-hiding comments](https://clarify.net.au/help/auto-hiding-comments) for how it works and the review queue that backs it.