X (Twitter) and X credits

Clarify can sync, classify, reply to and hide the replies on your X (Twitter) posts, and publish to X, on the Pro and Agency plans. X is the one platform that charges for access, so it comes with a monthly allowance of X credits. This article explains what a credit is, what uses them, and what happens when they run out.

X is being switched on for workspaces in stages. If the X card in Settings > Platforms says Coming soon, it isn't available to your workspace yet.

Why X has credits and the other platforms don't

Facebook, Instagram, TikTok and Threads let Clarify read your comments and post on your behalf for free. X charges for every reply Clarify reads and every post it publishes. Rather than raise the price of every plan to cover the busiest X accounts, Clarify includes an allowance of X credits with the plans that have X, and shows you exactly what each action uses.

One credit is one reply read from X.

What's included

The allowance is shared across every X account the workspace connects, and it resets on the 1st of each month. Unused credits don't roll over.

What uses credits

Links cost far more because X charges about 13 times as much for a post with a link in it. Clarify tells you before you post: the reply box and the X account button in the composer both show how many credits the text will use, and say so when a link is the reason. An email address is not counted as a link.

Checking X for new replies costs nothing when there's nothing new. You only use credits for what X actually returns.

Every mention of your account counts as a read, including mentions that aren't replies to your own posts. X doesn't let Clarify ask for one without the other.

Keeping an eye on usage

The X card in Settings > Platforms and the X credits card in Settings > Billing both show how many credits you've used this month. The workspace owner gets a notification when:

• 80% of the monthly allowance is used.
• An unusually large share of the allowance goes in a single day, for example when a post attracts a pile-on.
• The credits run out.

When credits run out

X pauses for the workspace until the 1st of the next month, or until you add credits. While it's paused:

• New replies on X are not synced.
• Replying, hiding and publishing to X from Clarify are unavailable.
• Everything already synced stays in Clarify, and your other platforms are unaffected.

When X starts again, syncing picks up from that moment. Replies that arrived on X while it was paused are not imported.

Topping up

On an active subscription, the X credits card in Settings > Billing offers one-off packs of 1,000 X credits. Top-up credits never expire and are used only after the monthly allowance runs out. Buying a pack while X is paused starts it again straight away.

How X differs from the other platforms

• No history import. Syncing starts from the moment you connect. Older replies aren't imported, because X would charge for each one.
• Replies arrive at your next scan. X offers no live notifications at this level of access, so new replies appear at the next scheduled scan, usually within five minutes.
• 280 characters. Posts and replies are limited to 280 characters as X counts them: any link counts as 23 characters and most emoji count as 2. Clarify shows X's count as you type.
• 100 posts a day. X allows an account 100 posts in 24 hours through Clarify, replies included.
• Photos or a video, not both. An X post is text, up to four photos, or one video.
• Hidden means hidden behind a click. A reply you hide on X is moved behind X's "hidden replies" link. It isn't deleted, and you can unhide it.
• No blocking yet. Blocking an X account from Clarify isn't available.

Connecting an X account

Go to Settings > Platforms, click Connect with X on the X card, sign in to X and approve the access Clarify asks for. You need the Manage pages permission in Clarify. Each connected X account counts towards your plan's accounts per platform.